I General terms and conditions
II Secure payment
III Legal notice
V Delivery and withdrawal
VI Customer service
I GENERAL TERMS AND CONDITIONS
The present terms and conditions of sale govern the relationship between HILDE DEVOLDER CHOCOLATIER, whose head office is at, Sint-Michielsplein 10N, 9000 Ghent (Belgium), registered in the commercial register under BCE number 0825.458.716, operating under the name of “HD Ghent – by Hilde Devolder Chocolatier”, hereinafter called “the Vendor”, on the one hand, and any person or company ordering remotely (by means of placing an order online via the Internet site http://www.hildedevolderchocolatier.be), for himself/herself or on behalf of a third party, for professional or private purposes, hereinafter called “the Customer”, on the other hand. Depending on the Customers specific position (consumer or otherwise), some clauses in these terms and conditions of sale may not apply. HILDE DEVOLDER CHOCOLATIER offers to sell the Customer products online through the webshop of Hilde Devolder Chocolatier. The Customer declares s/he has the capacity to possess rights and be bound by obligations.
Article 1 : OBJECT
The products are described on the site http://www.hildedevolderchocolatier.be in good faith and as accurately as possible. The Customer may obtain extra information on the products presented on the site by sending an email to email@example.com, or by telephone to 00 32 (0) 495 65 52, or 00 32 (0) 9 269 02 00. The presentation of the products is not binding on the Vendor and does not constitute an offer in the legal sense of the term. The photographs, diagrams, drawings or videos illustrating the products are not contractually binding. Under no circumstances shall the Vendor be held liable for any errors that may occur in them.
Article 2 : ORDERING
As the products proposed for sale on the webshop of Hilde Devolder Chocolatier are foodstuffs that are prone to deteriorating or expiring rapidly, the right of withdrawal does not apply to the Customer. The products proposed for sale in the webshop of Hilde Devolder Chocolatier are those featuring on the website on the day that it is consulted by the Customer and are subject to availability. The Customer can find out about the various products that the Vendor offers on its website http://www.hildedevolderchocolatier.be. The Customer may navigate freely on the pages of the website with no obligation to purchase.
The products are presented using an information sheet (product description, composition, photograph and price) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. However, considering the digital means of presenting the products online, it is possible that the Customers perception of the photographic representation of a product does not correspond exactly with the product itself. The Customer shall select the products s/he wants and specify the quantity. The products will then be automatically added to the Customers cart.
Before ordering a product displayed on the website, the Customer can open an account. S/he can do this at check-out or by clicking on “My account”. The Customer must fill out a form “Register”. The Customer must also supply an email address and choose a password that shall remain personal and confidential and will later be required for purposes of identification on the site. The Customer accepts that entering these two forms of identification is deemed to be proof of his/her identity and his/her acceptance of these general terms and conditions of sale.
At any time, the Customer may obtain a summary of the products selected by clicking on “My cart”, then continue selecting his/her products by clicking on the tab page “Webshop”, correct any possible mistakes by clicking on “Update cart” (although no corrections can be made once the Customer has clicked on “Proceed to checkout”), finish selecting products and place his/her order by clicking on “Proceed to checkout” and “Continue”.
To order the products s/he has chosen, after clicking on “Proceed to checkout”, the Customer must identify him/herself, if s/he has not already done so by entering his/her email address.
The Customer can choose the payment method desired as set out in article 6.
By clicking on “Place order”, the Customer completes his/her order. The order is recorded and the sale is complete. The Customer can no longer correct any data errors made when entering the order.
The confirmation email that the Vendor sends to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions. The details of the order stated in the confirmation email are:
Summary of item(s):
- Overview of the ordered article(s).
- Total amount of the order.
- Total amount of the delivery and handling of the order.
- Information of the Customer.
- Place and date on which the order will be sent (for information)
- Information on payment modalities.
- Contact details for the customer service of the webshop of Hilde Devolder Chocolatier.
The order form shall be recorded on the Vendors IT registers, which are stored on a reliable, durable server and shall be considered proof of the contractual relations between the parties. It also provides proof of the availability and price of the items.
Automatic recording systems are deemed to be valid proof of the nature, content and date of the order. The sale shall not be concluded until confirmation of the order has been sent by email to the Customer. The Vendor shall not be bound by the Customers order until written confirmation is sent that it agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably if the order proves to be incomplete, if the data supplied is obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit. The information given by the Customer when s/he places an order is binding: in the event of an error in the Customers name or address, the Vendor shall not be held liable for its inability to deliver the goods. Orders shall not be final until they have been confirmed by payment of the price by the Customer.
Article 3 : AVAILABILITY
If the product proves to be unavailable after the order has been finalised, the Customer shall be notified by email as soon as possible.
Article 4 : PRICES
The prices of the various products are given in euros (€) and include tax. The prices are net, before shipping costs. The Vendor reserves the right to change its prices at any time. The products, if available, shall nonetheless be invoiced in euros at the rates in force when the order was recorded. Placing an order implies accepting the price given for the chosen product. Shipping costs, where relevant, are given separately when you process your order and must also be paid at the time of completing your order.
The total price given in the order confirmation is the final price, including all taxes and costs.
Article 5 : CUSTOMS DUTIES
Any order placed on the website and shipped outside Belgium may be subject to taxes and customs duties when it reaches its destination. The expense of the taxes and customs duties related to the delivery of an item are the responsibility of the Customer alone. The Vendor is not required to find out about and inform the Customer of any customs duties and taxes which may apply. The Vendor advises the Customer to contact the competent authorities in his/her country for further information on this matter.
Article 6 : PAYMENT METHODS
The website of Hilde Devolder Chocolatier is governed by Belgian law and the items offered for sale on the site are all shipped from Belgium. Invoices are drawn up in euros, subject to Belgian value-added tax (TVA) of 6% and shipping costs subjected to 6%.
The Vendor accepts the following payment methods: PAYPAL (currently not applicable) and bank transfer. The Customer shall receive confirmation by email on receipt of payment for his/her order. Whatever payment method is used, the order shall not be taken into account until the payment has been validated. As long as the order has not been validated, it shall be recorded but not taken into account. Validation of the order is issued once authorisation to debit the account has been sent by the organisation that verifies and validates payment. The Vendor shall then send a confirmation email and the Customers account shall be debited.
The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be cancelled. The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customers right to use the bank card and encrypts all transactions to ensure confidentiality.
Article 7 : PROOF OF THE TRANSACTION
In general, the parties accept electronic evidence within the framework of their relations (email, back-up, etc).
The parties agree that the data recorded by the Vendor are proof of all the Customers transactions on the website. The data recorded by the payment system is proof of financial transactions. Order forms and invoices are stored on a reliable, durable server and shall be produced as evidence.
Article 8 : PROCESSING ORDERS
Orders are processed from Monday to Friday, except on public holidays. Parcels are dispatched from Belgium within a period of 1 to 15 working days following the payment of the order unless prevented by an act of God. The Vendor shall not be held liable for any late or non-delivery due to an act of God or an event beyond its control which may make performance of the contract impossible or more costly, in part or in whole, or due to the acts of third parties such as the suppliers to the parties to this agreement, subcontractors, agents and representatives, or if the Customer fails to fulfill his/her commitments. Acts of God which release the Vendor from its duty to deliver the goods are war, riot, fire, strikes, accidents and the impossibility of obtaining supplies. The Vendor shall keep the buyer informed in good time of the above mentioned events or incidents. Timely delivery of products shall only take place if the Customer has fulfilled his/her obligations to the Vendor. The lead times stated in the order or the order summary are given in good faith as an estimate only. The lead times are not in themselves an essential condition of the contract and the Vendor shall not be required to make any compensation whatsoever or to pay interest in the event of late performance of its duties. The Customer may also change the appointed date, under the conditions set out in the confirmation email, either on the website http://www.hildedevolderchocolatier.be, or by contacting the customer services department by sending a message to firstname.lastname@example.org, and paying any costs or modification of expenses related to the change of date. The Vendor reserves the right to entrust some services to third parties, employees or agents working under its responsibility within the limits provided by the law and regulations on accreditation. The products bought on the website http://www.hildedevolderchocolatier.be shall be sent to the shipping address supplied by the Customer. The Vendor shall not be held liable for the consequences of any errors made by the Customer at the time of ordering. The Vendor shall not be held liable for the non-performance of the contract in the event of acts of God, disturbances, or partial or total strikes, in particular relating to any means of transport or carrier services. A detailed invoice corresponding to the order, drawn up in the name of the Customer, shall be enclosed with the order. Return of products shall be accepted only for defects in quality. In that case, customers are requested to send an email to the customer services department at email@example.com accompanied by photos of the product as well as its packaging. Return of products is only permissible 7 working days after the package has been received.
Article 9 : ABSENCE OF THE RIGHT OF RETRACTION
In accordance with article VI.53 of the law of 21 December 2013 and article 47 § 4 6° of the law of 6 April 2010 on market practices and consumer protection, the right of retraction does not apply to contracts made through the website http://www.hildedevolderchocolatier.be.
Article 10 : AVAILABILITY
Offers of sale are subject to the availability of products. If a product proves to be unavailable after the order has been validated, the Vendor undertakes to inform the Customer as soon as possible by email or telephone. The Customer may then request the cancellation of the order. When reimbursement is complete, the amount shall be credited to the Customers credit card account within thirty days of cancellation.
Article 11 : INTELLECTUAL PROPERTY
All text, comments, illustrations and images reproduced on our website are copyright. All rights are reserved. Any reproduction in part or in full without the Vendors consent is prohibited. Ordering does not entail the transfer or granting of intellectual property rights unless expressly stated.
Article 12 : LIABILITY
The products on offer comply with the Belgian and European laws in force. The Vendor cannot be held liable if it has performed its services in accordance with these regulations. The Vendor cannot be held liable for anything but fraud or gross negligence towards the Customer committed by the Vendor or its employees or agents. The Vendor shall not be liable for any indirect loss due to this contract, loss of business, loss of profit, loss of opportunity, loss of production, loss of activities, loss of clientele, damage to reputation, damages or costs, and this list is not exhaustive. Any complaints must be sent without delay by email addressed to firstname.lastname@example.org or by post addressed to the Vendor, whose address is given in article 1 of these general terms and conditions. If it transpires within thirty days following the receipt of the complaint that the Vendor has failed in the performance of its obligations, it shall then make a new delivery of the products concerned by the complaint, at its own expense.
Article 13 : TRANSFER OF OWNERSHIP
Hilde Devolder Chocolatier keeps full ownership of the products sold until the total amount due by the Customer for that order has been received. The transfer of ownership of goods bought from Hilde Devolder Chocolatier by the Customer to a third party falls outside the scope of this contract. Only the Customer who originally bought those goods may claim to agree to the clauses of the present terms and conditions of sale.
Article 14 : PROTECTION OF PRIVACY
The supply of personal information for online sales is compulsory because it is needed for order processing and shipping and for invoicing. This information is strictly confidential. Failure to supply information entails the automatic rejection of the order.
The Vendor undertakes not to divulge the information supplied by its Customers to any third parties. It shall be used solely for the purposes of internal management, that is, to manage orders, invoicing, service, solvency, marketing or personalised advertising, without this list being exhaustive. It may however be given to organisations under contract to the Vendor, for their own commercial prospecting. Visitors who wish to do so are entitled to oppose the use of their data for personalised marketing, by simple request and free of charge. The Vendor undertakes to respect the principles of the Belgian law of 8 December 1992 on the protection of privacy with respect to the processing of personal data. A Customer who has placed an order on the Vendors site may at any time consult, correct or delete the personal data that the Vendor has recorded about him/her by sending an email to email@example.com or a letter to the address given in Article 1 of the present terms and conditions.
Article 15 : ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS
Any order made by the Customer and all deliveries made by the Vendor imply full and unconditional acceptance by the Customer of the present terms and conditions of sale to the exclusion of any other documents such as the Customers own general terms and conditions, or any brochure, catalogue, etc, which are only to be taken as a guideline. The parties expressly agree that the present general terms and conditions apply to their commercial relations, unless otherwise provided in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses.
The cancellation or inapplicability of one of the clauses of the general or particular terms and conditions has no effect on the whole of the other provisions in the general and particular terms and conditions, which remain valid and applicable. The fact that the Customer has not received the present general terms and conditions in his/her native language does not exempt him/her from applying them. The ordering of any product proposed on the site supposes the reading and express acceptance of the present general terms and conditions, and this acceptance does not require the Customers handwritten signature. The validation of the order form by the Vendor constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sum due for fulfilling that order is payable. The Vendor reserves the right to change its general terms and conditions without personally informing the Customer and without the Customer being entitled to claim any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made. The Customer may copy or print the present general terms and conditions of sale as long as s/he does not alter them.
Article 16 : APPLICABLE LAW AND DISPUTES
The present contract is governed by Belgian law. Any complaints must first be registered with our customer service department using the email firstname.lastname@example.org. The Customer should first contact the Vendor with a view to obtaining an amicable solution. Any disputes shall be settled under Belgian law by the Ghent courts, which have sole jurisdiction unless there is a mandatory statutory provision to the contrary.
Article 17 : PACKAGING – STORAGE OF PRODUCTS – EXTREME TEMPERATURES
The order will be packed with the utmost care. The special packaging protects the products in an effective way, so that the customer receives the order in pristine condition. The products are stored at optimal temperature and humidity. Because the temperature can vary greatly between different countries, the Vendor sends no orders from Friday to Sunday. That way the package is not stored in locations without climate control. The Vendor will retain the option to postpone the shipment a few days at high heat. For further information, the customer can always email us at email@example.com or call us on 00 32 (0)9 269 02 00 or 00 32 (0)495 65 52 81.
Latest version : 29-04-2018
II Secure payment
The present information of secure payment govern the relationship between HILDE DEVOLDER CHOCOLATIER, whose head office is at, Sint-Michielsplein 10N, 9000 Ghent, registered in the commercial register under BCE number 0825.458.716, operating under the name of HD Ghent – by Hilde Devolder Chocolatier, hereinafter called “the Vendor”, on the one hand, and any person or company ordering remotely (by means of placing an order online via the Internet site http://www.hildedevolderchocolatier.be), for himself/herself or on behalf of a third party, for professional or private purposes, hereinafter called “the Customer”, on the other hand. Depending on the Customers specific position (consumer or otherwise), some clauses in these terms and conditions of sale may not apply. HILDE DEVOLDER CHOCOLATIER offers to sell the Customer products online through the webshop of Hilde Devolder Chocolatier. The Customer declares s/he has the capacity to possess rights and be bound by obligations.
Article 1: PAYMENT OPTIONS
Orders can be paid in two ways:
Online payment: via PayPal: via a PayPal account (currently not applicable) or by credit card Offline payment: European credit transfer
IBAN: BE40 5230 8075 1363
Once Hilde Devolder Chocolatier has received the payment, the order will be processed and the Customer will receive a confirmation by e-mail. If Hilde Devolder Chocolatier does not receives the payment within 10 working days, then the order will be automatically cancelled. If the Customer so wishes, s/he can place a new order on the website.
Article 2: SECURE PAYMENT (currently not applicable)
For optimal usability and maximum security, Hilde Devolder Chocolatier has chosen to use PAYPAL. These secure internet payment systems guarantee the confidentiality of the Customer’s data. Payment platform PAYPAL offers in Europe the best technologies in order to protect the customer’s bank details. Hilde Devolder Chocolatier is not able to see the personal and banking data, since the bank transactions are processed directly by PAYPAL. All data related to personal data and payment methods are protected by an encryption process (SSL mode). The payment information is never stored on www.hildedevolderchocolatier.be and are securely forwarded to our payment partners. The customer can determine if the personal data are actually sent secured to the ordering process and the payment interface by checking the next two points (and this applies to all commercial websites with secure payments): the website address starts with https://…. . The Customer sees the “lock” icon in the top right of his/her browser.
Latest version: 29-04-2018
III LEGAL NOTICE
Article 1 : PUBLISHER
The present Website HD Ghent – by Hilde Devolder Chocolatier (hereinafter called the “Website) is published by “Hilde Devolder Chocolatier (hereinafter called the “Hilde Devolder Chocolatier).
De sole trader and the commercial symbol are property of and are used for commercial purposes by miss Hilde DEVOLDER with the following personal data :
Address : Sint-Michielsplein 10N – 9000 GHENT (BELGIUM)
E-mail : firstname.lastname@example.org
Telephone : 00 32 (0)9 269 02 00 en 00 32 (0)495 65 52 81
Intra Community VAT-number : BE 0825.458.716
Company number : 0825 458 716
Bank : Triodos Bank, Belgian branch office of Triodos Bank sa (The Netherlands)
IBAN : BE40 5230 8075 1363
BIC SWIFT : TRIOBEBB
Responsable person for publications : Hilde Devolder, Manager
Web hosting : One.com
=> for pictures : Hilde Devolder
=> for webdesign : Hilde Devolder
=> for the technical realization of the Website : Red Cherry
any interruptions on the Website;
any incidence of bugs;
any damages resulting from the fraudulent intrusion of a third party that has lead to the modification of any information available on the Website;
and more broadly any direct or indirect damages, whatever their cause, origin, nature or consequences, arising from any party accessing the Website or being unable to access it, including the use of the Website and/or credit accorded to any information originating directly or indirectly from this party. In particular, Hilde Devolder Chocolatier accepts no responsibility for damages that may be caused to the web users hardware following access to the present Website, or using or downloading any of its content (data, text, images, videos, sounds, etc…).
Article 2 : PROTECTION OF PERSONAL DATA
Personal data (such as your name, first name(s) and email address) that provide to the Website are stored in files belonging to Hilde Devolder Chocolatier, Sint-Michielsplein 10N, 9000 Ghent, Belgium. Your data is used by Hilde Devolder Chocolatier for the purposes of service management, market research and preparation of personalised promotional and information campaigns related to our products and services. If you do not wish to receive such information, you can notify us by post or by email: email@example.com. You have the right to access, modify and delete any personal data held by Hilde Devolder Chocolatier. The use of your e-mail address for information about our products/services and our promotions requires your explicit consent, which is transmitted to us when you accept the terms and have sent us your data. Your data will not be transmitted to third parties interested in contacting you and will only be used for purposes specific to the Hilde Devolder Chocolatier brand. You may notify us of your refusal by email or post. Hilde Devolder Chocolatier will not transmit your data to third parties for commercial purposes without first receiving your express authorisation. Hilde Devolder Chocolatier will not keep your data beyond the legal limit and, whatever the circumstances, beyond the time required for the purposes mentioned above. Hilde Devolder Chocolatier will take all reasonable measures to protect your data effectively against theft, loss and non-authorised use or access by third parties.
Article 3 : COOKIES
Article 4 : HYPERLINKS
The Website contains links to other websites. Hilde Devolder Chocolatier cannot be held responsible for the availability or the content of these other websites or for any article that they contain or that can be obtained via them. Any link to another website or any reference to the information, products or services provided by these third parties does not under any circumstances imply that Hilde Devolder Chocolatier approves of these websites or their content. Any comments or queries concerning other websites should be sent directly to the party responsible for the website in question. Hilde Devolder Chocolatier reminds users that the creation of any link towards the present Websites homepage or any other page is subject to Hilde Devolder Chocolatier’s express, prior and written consent.
Article 5 : PROPERTY LAW OF HILDE DEVOLDER CHOCOLATIER
The Website and any software required to use it may contain information that is confidential and protected by current intellectual property law or any other law. As such, unless mentioned otherwise, the intellectual property laws of documents contained on the Website and any other content generated for this Website are the exclusive property of Hilde Devolder Chocolatier, which does not grant any permission or rights to do anything other than consult the Website. The reproduction of any documents published on the Website is only authorised if the purpose exclusively relates to personal or private use. Reproduction and use of duplicates created for any other purpose is expressly forbidden. It is also forbidden to copy, modify, create derivative works, reverse-engineer, disassemble or otherwise attempt to locate the source code (except as provided for by law), sell, attribute, sub-licence or transfer in any way the rights attached to the software. Likewise, it is also forbidden to modify the software or to use modified versions of the software, and above all (including but not limited to) with a view to obtaining unauthorised access to the service and access the Website by any means other than the interface supplied to the web user by Hilde Devolder Chocolatier for this purpose.
Article 6 : APPLICABLE LAW – JURISDICTION
The present Website and its terms of access and use are subject to Belgian law. Any complaints must first be registered with our customer service department using the email firstname.lastname@example.org. The Customer should first contact Hilde Devolder Chocolatier with a view to obtaining an amicable solution. Any disputes shall be settled under Belgian law by the Ghent courts, which have sole jurisdiction unless there is a mandatory statutory provision to the contrary.
Latest version : 29-04-2018
Article 1 : COLLECTED INFORMATION AND USAGE
The personal information that you provide to us will be processed in a database managed by Hilde Devolder Chocolatier, Sint-Michielsplein 10N 9000 Ghent and registered in Ghent under the VAT number BE 0825.458.716. Hilde Devolder Chocolatier uses your data to perform the contract and for marketing purposes.
“Personal information” means your name, address, telephone number, email address, etc. This information is collected when you subscribe to our newsletter, when you participate in a contest or when you place an order online. Hilde Devolder Chocolatier also handles information concerning the pages visited on its website (“tracking”) in order to satisfy the needs and desires of the user.
Article 2 : CORRECTING OR REMOVING INFORMATION
It is always possible to retrieve your personal information by sending an email to email@example.com. This personal information can be adjusted via the same route or deleted if so legal basis exists. Additionally you can at any time ask not to be contacted for more direct marketing purposes via the aforementioned email address.
Article 3 : PROTECTION OF PERSONAL INFORMATION
Hilde Devolder Chocolatier is doing everything in its power to protect user data. A payment by credit card will only be saved through SEOshopPayments, approved a European provider of payment services. Other personal information will be transferred to the database of Hilde Devolder Chocolatier via SSL (Secure Sockets Layer) protection.
Article 4 : COOKIES STORE INFORMATION SITES AND IT
The website uses “cookies”. A cookie is a small block data that puts our server on your PC with the aim to facilitate the ordering process. For more information on “cookies” we can refer to: www.allaboutcookies.org. You will be forwarded to us by a partner (affiliate), we place a cookie to allow accurate tracking. Our site recognizes the home servers of visitors, but not their email addresses.
Additionally we will store the IP address of your ISP in our web logs, along with browser type, operating system and the pages visited on the website.
Article 5 : CHILDREN
Children (under 13) may not under any circumstances use our services. Young people (aged between 13 years 18 years) may not forward personal information, or place orders and can only use the services of the website under the supervision and approval of the parents or guardian.
Hilde Devolder Chocolatier accepts no liability for use of this website by children and young people, and reserves the right to refuse orders placed by children or young people.
Article 6 : LINKS
Article 8 : QUESTIONS
For questions, you can always contact Hilde Devolder Chocolatier at the following email address : firstname.lastname@example.org.
Latest version : 29-04-2018
V Delivery and withdrawal
Article 1 : SHIPMENTS
For an overview of the shipping costs per country, please click here.
Orders made on Thursday after 12am will be handled on Monday.
Standard delivery times for Belgium: 1 to 2 working days.
Other destinatons in Europe (except islands): 3 to 4 working days.
The shipping times are expressed in working days, this means holidays and weekends are not taken into account.
As soon as your package is shipped, you will receive an e-mail containing its tracking code.
Don’t hesitate to contact us via email@example.com if you have questions.
Article 2 : WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us, Hilde Devolder Chocolatier, Burgstraat 43, 9000 Ghent, Belgium, by mail or by email (firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement. You may use the model withdrawal form which can be downloaded here.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Article 3 : CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to :
- the supply of goods made to the consumer´s specifications or clearly personalised ;
- the supply of goods which are liable to deteriorate or expire rapidly ;
- the supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Latest version : 29-04-2018
VI Customer service
Don’t hesitate to contact us here if you have questions or remarks. We will answer your request as soon as possible.
Please note that phone support is only guaranteed via phone number 00 32 (0) 9 269 02 00 or 00 32 (0) 495 65 52 81 from Wednesday to Saterday between 10am and 6pm.